Some purchases (such as our live trainings) come with a NO REFUND policy given the amount of time energy and skills that go into creating and hosting the live event. Other products carry a 30 day or 60 day money back guarantee.

Below are listed the current offerings from GillesLavoie.com along with their respective refund period:

BOOKS  – 30 Day 100% Money Back Guarantee. If you're not satisfied with your purchase, you may return it for a refund. 

A request for a refund must be send by email to help@GillesLavoie.com PRIOR sending back the book(s). GillesLavoie.com will provide shipping instructions. Shipping fees to return the book(s) are not refunded. 

We will issue a refund for the purchase price of the item to your original form of payment for items returned within 30 days. All returned items must be in their original condition. Shipping fees are not refunded.

PDF -  This product has a NO REFUND policy. Due to the digital format of GillesLavoie.com PDF products, the customer receives an immediate access to benefit from the product and can keep a copy prior to the return.

Excel Templates - This product has a NO REFUND policy. Due to the digital format of GillesLavoie.com products, the customer receives an immediate benefit from the product prior to the return such as access to all course content, live coaching calls, community, and other online resources.

Pre-Recorded Training and Online Courses - All GillesLavoie.com courses have a no refund policy. Due to the digital format of GillesLavoie.com products, the customer receives an immediate benefit from the product prior to the return such as access to all course content, live coaching calls, community, and other online resources.

On-Site Courses -  Live trainings come with a NO REFUND policy given the amount of time energy and skills that go into creating and hosting the live courses..

Live Events  -  All GillesLavoie.com events have a no refund policy as all ticket sales are final unless event is cancelled by GillesLavoie.com.

Webinar – This product has a NO REFUND policy.  All sales are final.

Cancellation Policy -  For any purchase that is over $25, we have a 24 hours cancellation policy. Please email help@GillesLavoie.com within 24 hours of your purchase to get your payment cancelled.

Limitation of Liability - GillesLavoie.com does not accept liability for the purchase, use or return or other products beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support. GillesLavoie.com will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or for any claim by any third party. You agree that for any liability related to the purchase of products, GillesLavoie.com is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Some jurisdictions may not enforce all of these limitations, and only the limitations that are lawfully applied to you in your jurisdiction will apply.

How To Request A Refund -  Client must officially request credit  GillesLavoie.com within the period prescribed above. by emailing help@GillesLavoie.com.

All requests must be made via email so they can be properly dated and documented.

All refunds will only be credited back to the account used to make the original purchase.

Questions - Should you have any questions about our no refund policy, please reach out to help@GillesLavoie.com.